When we arrived back in town, we spoke with the neighbors, family and friends and just couldn't believe how unprofessional and aggressive these guys were. We then decided to make an attempt to speak to Scott, who was the Store Manager. Scott felt like his staff's actions were justified and that "it's too bad" that we felt that way. He went on to say "Pay on time or that's what’s going to happen".
Avoid this RAC location at all costs, it's just not worth the hassle.
On that very same day (Day 2 of being late on a $400 Table) several neighbors watched as RAC employees feverishly pounded and kicked at the doors as loud and as hard as they possibly could, repeatedly screaming "There is stolen property in this house!".
My wife and I were new to town, had rented from RAC in the past and were in need of a Kitchen Table so we decided to go ahead and take advantage of an advertised special they were offering.
First off they started calling us repeatedly at home and work, several days in advance of when our payments were due to make sure we were going to make them on time. This ended up being common practice and started right from the beginning of the rental contract. No matter how many times we politely asked them to cease the reminders, they flat out refused and became much more aggressive. At that point, we had not been late nor had we missed a payment.
We returned the merchandise that day and will never rent from this location again. If you are considering the rent to own route, consider Aaron’s or a different location.
Several months down the road we found ourselves two days late on our payment when out of town visiting my Wife's Grandmother. This is where things took a turn for the worse.
Boy, was it a mistake...
Ive never had a problem with them. Always happy and friendly, great deals to be had for all, and have handled all of my rentals very professionally. Easy to meet deadlines and, to an extant, flexible and understanding. Good stock, worth the contracts. Even when i had to return an electric fireplace, i recieved a voucher for the amount i had already paid so far, no expiration date, for whenever i was ready to get back at it. Always satisfied when i leave
Without so much as giving us the opportunity to discuss the matter they began showing up at both family and friends houses demanding that they track us down, we were "thieves" and had "stolen" their property. On their second visit to my elderly mother's house they demanded that she immediately go across town and grant them access to their merchandise or else. She was then told that if she didn't cooperate she would greatly regret her actions and would be implicated in their "fraud investigation" as an accessory.
Rent A Center is a US Electronics Store based in Midland, Michigan. Rent A Center is located at 1830 S Saginaw Rd Unit A, Midland, MI 48640, USA.
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