I had ordered, through FTD, a bouquet with chocolates for Mother's Day that was fulfilled through Village Green. My mother had received a very different bouquet and no chocolates. I had attempted to correct the mistake through FTD, they assured me Village Green would deliver the correct items. After speaking with my Mother this morning, she had informed me that the owner of Village Green had called her, was extremely rude and insisted that in order for her to receive her correct gift, she would have to leave work, drive home, pick up the previously delivered flowers and return them. Not only does my mother live an hour from her office, she does not have the ability to leave work as she pleases. More importantly I do not understand why she is charged with the responsibility of returning the already 5 day old flowers; a task that will cost her time and money. The mistake was not her fault, the flowers were intended to be a gift for Mother's Day, and it is the responsibility of the florist to deliver the correct item in the first place! To say I am extremely dissatisfied would be an understatement. I will not be using FTD or Village Green ever again after their rude and unprofessional treatment toward my Mother on a day that is intended to make her smile.
Best place to purchase flowers and more!
Excellent service, staff and products.
Went in last minute on Valentine's Day with an odd request. Not only did they have in stock what I needed, go out of their way to accomodate my request, they didn't take advantage of it being Valentine's Day and overcharge. Very nice to have a hometown business that feels trustworthy and accomodating. I will definitely be back.
I get Godiva here
Village Green is a US Florist based in Midland, Michigan. Village Green is located at 715 S Saginaw Rd, Midland, MI 48640, USA.
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